The Survey Said

The results of Public Employees Health Program's Customer Satisfaction Survey for 2004 are in. What are our members saying about PEHP?

General Satisfaction

• 9 out of 10 members are satisfied with the plan.
• Members had a good experience with no major problems.
• Good coverage and prompt payment of claims.

Member's Ideas for Improvement

• Make the medical plans easier to understand.
• Lower out-of-pocket costs.
• Lower monthly cost of the plan.

Pertinent claims and benefit information is available at PEHP's web site. How are our members using the web site?

Top Three Web Sites Accessed

• Benefit information
• Provider directories
• Health resources information

Interesting to note, 93% of those surveyed have access to the Internet and 75% have access to the Internet at work and at home.

This survey consisted of participants that were randomly selected from PEHP's customer base. The survey was conducted by Valley Research.