Mail Service: Express Scripts by Mail

Most PEHP benefit plans include a mail-order program so members can enjoy the convenience of purchasing a 90-day supply of maintenance medication at Express Scripts's mail-order facility. Maintenance medications are the only drugs available through PEHP's mail-order program. Maintenance drugs are prescribed to treat chronic conditions, as defined by the FDA or PEHP.

Refer to the PEHP Covered Drug List to find out if the medication is available through PEHP's mail order program. You may also contact PEHP's Customer Service for more information.

How to start saving with Express Scripts Home Delivery

Could My Home Delivery Prescription be Delayed?

Express Scripts has a good track record for quickly filling prescriptions, but certain things could delay shipment:

Missing information.
Prescription not written for a 90-day supply.
No refills.
Drug interactions.
Uncommon dosages.
Lack of preauthorization when required.
Home delivery prescriptions may also be delayed if a duplicate prescription is filled at a local pharmacy within 10 days of requesting a home delivery prescription.
Avoid ordering a refill before 75% (68 days) of their prescription is gone. The home delivery facility will view the order as too early to fill.
You should always have a two-week supply of medication on hand to allow time for delivery.
Be aware that the home delivery facility is unable to supply a medication if the manufacturer cannot supply the drug.

The home delivery facility may also contact providers to see if they may substitute a brand name prescription with an equivalent generic drug when one is available. You should reserve the home delivery for those medications that are used for a chronic disease. To ensure that a medication will work for our Members, PEHP recommends that first time prescriptions be filled at a local pharmacy to ensure that there are no adverse effects.

The Advantages of using Express Scripts Home Delivery:

Get up to a 90-day supply of each covered medication for a lower co-payment (subject to plan limitations, rules, and state regulations).
Registered pharmacists are available 24 hours a day, 7 days a week.
Order refills online, by mail, or by phone - anytime day or night. To order online, register at www.express-scripts.com. Refills are usually delivered within 8 days after Express Scripts receives your order.
Choose a convenient payment option - check, money order, credit card, or Express Scripts automatic payment program
Standard shipping is free.

Examples of Medications not available via home delivery include:

Examples of Maintenance Medications available through Home Delivery Include: