Dental Services

Changes starting January 1, 2026

Please review the key changes below and plan accordingly to avoid delays:

What’s changing?

• Dental preauthorization (PA) required for certain procedures. See list.
• Electronic claims encouraged (see how).
• Electronic payments encouraged (see how to sign up for EFT). 

Why the changes?

• Ensure medical necessity and prevent service duplication: Our new system is programmed to automatically detect and verify PA requirements during claim processing.
• Faster claims processing: Our upgraded auto-adjudicating system processes clean claims in less than 10 days.
• Streamline payments: Paper checks create unnecessary administrative burdens for everyone – switching to EFT ensures you get paid faster.

If you have any questions or need support with these changes, please contact us via the Message Center in the New Portal or call 801-366-7555.