Yes. The upgraded account uses a new authentication system, so existing credentials from the old account won’t carry over. Think of it as a fresh start with better security. The good news: all your benefits data, claims history, and personal info transfers automatically.

Important: Messages from the old account will not transfer. If you’d like to keep them, please download and save them before July 15, 2026.

07/01/26

Not necessarily. If you check “Remember this device for 30 days,” you’ll only need your username and password on that device for the next month. You’ll only be prompted for a code when logging in from a new device, after 30 days, or after clearing your browser cookies.

07/01/26

A smartphone is only required when you first set up Multi‑Factor Authentication (MFA) using either text messages (SMS) or an authenticator app. If you lose your phone or don’t have a smartphone, you can still access your account.

After MFA is set up, you can choose to receive your verification code by email instead. To do this, log in as usual and, when prompted for a verification code, select “Try another method.” Then choose the email option, and a verification code will be sent to the email address on file that you verified when you set up MFA.

07/01/26

First, make sure your phone’s date and time are set to automatic — authenticator apps rely on accurate time. If it still doesn’t work, tap “Try another method” to verify via email instead.

07/01/26

Log in using email verification as a backup, then go to Security Settings and click “Reset Multi-Factor Authentication.” You’ll scan a new QR code with your new phone.

07/01/26

After several incorrect attempts, your account may be temporarily locked for security. To regain access, please contact us at 801-366-7555.

07/01/26

Yes. If you have more than one PEHP policy and each policy has a different PEHP ID number, you will need to create a separate online account for each one in order to see your claims and benefits for each policy. Please note: Each account must be created using a different email address.

07/01/26

You will have limited access to your old account until July 15. After July 1, you need to use the new account. The good news is that all your benefits information (claims history, coverage details, and personal information) will transfer automatically to your new account.

Important: Messages from the old account will not transfer. If you’d like to keep them, please download and save them before July 15, 2026. Access Old Account

07/01/26