PEHP System Upgrade: What You Need to Know
PEHP is upgrading its claims payment system and member portal to better serve you. The transition to the new system will happen in phases based on your plan year renewal date.
- If your PEHP ID number starts with 174100, your transition to the new system will occur on either July 1, 2025 or September 1, 2025. Check with your employer to know when you will be moved to the new system.
- If your PEHP ID number starts with M0000, you have already been moved to the new system.

As part of the transition, you're getting a new ID card and number. Your new ID number begins with "M000." All covered family members can use the same card when they visit a provider.
Here’s what you need to do:
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Use your new ID NUMBER when you visit providers to ensure your claims are paid. Our new claims system will not recognize your old ID number. Note: Covered family members can use the same card and number when they visit a provider.
You will receive a new member ID card in the mail before your new plan year begins - July 2025 or September 2025 (check with your employer for your new plan date). Your new ID number begins with "M000." Please discard your old PEHP card and begin using the new card when you visit providers the first day of your new plan year. It’s important that you give your doctor or pharmacist your new ID number to have your claim paid. Otherwise, you will have to work with the provider on resubmitting the claim under the correct number to get it paid.
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Create a new PEHP ONLINE ACCOUNT to see your benefit information
This is important to access your claims, find providers and costs, see your copays, deductible, out-of-pocket max, benefits summary/master policy, and much more. This is also where you will find the secure message center to ask us questions and send us personal documents. To create an account, you must add the extension at the end of your ID number with the hyphen, as shown below:
M00000XXXXX-00 you (employee covered under PEHP plan)
M00000XXXXX-01 spouse
M00000XXXXX-02 adult dependent
M00000XXXXX-03 adult dependent
Note: You must wait 24 hours after you create an account to access your account.
How-To Guides & Videos
- Get Ready Checklist: July 2025
- How to create new PEHP account
- How to update your contact information
- How to see your deductible and out-of-pocket maximum
- How to see your claims
- How to enroll or view life insurance coverage
- How to see your ID card online
- How to use the Message Center
- How to view the Benefit Information Library
- How to Find a Provider