Most PEHP benefit plans include a mail-order program so members can enjoy the convenience of purchasing a 90-day supply of maintenance medication at Express Scripts's mail-order facility. Maintenance medications are the only drugs available through PEHP's mail-order program. Maintenance drugs are prescribed to treat chronic conditions, as defined by the FDA or PEHP.
Refer to the PEHP Preferred Drug List to find out if the medication is available through PEHP's mail order program. You may also contact PEHP's Customer Service for more information.
Providers can call 1-888-327-9791 for faxing instructions.
Express Scripts has a good track record for quickly filling prescriptions, but certain things could delay shipment:
The home delivery facility may also contact providers to see if they may substitute a brand name prescription with an equivalent generic drug when one is available. You should reserve the home delivery for those medications that are used for a chronic disease. To ensure that a medication will work for our Members, PEHP recommends that first time prescriptions be filled at a local pharmacy to ensure that there are no adverse effects.